LAS VEGAS, Knowledge13 – May 13, 2013 – ServiceNow® (NYSE:
NOW), the enterprise IT cloud company, today announced the release of
the ServiceNow App Creator enabling 'citizen developers' to easily
create intuitive enterprise applications on the ServiceNow Service
Automation Platform. With a simple "point‑click‑publish"
approach, non‑technical IT personnel through technically‑savvy
developers can rapidly build custom applications that use forms‑based
workflow to automate IT or line of business processes. App Creator
ensures "best practice" development of custom applications
without requiring coding or technology expertise.
Gartner defines a 'citizen developer' as a user who creates new
business applications for consumption by others using development and
runtime environments sanctioned by corporate IT. In a July 14, 2011
press release, Gartner stated that citizen developers will build at
least 25 percent of new business applications by 2014.
"We constantly see our customers developing their own
applications on our platform. The App Creator sets a new, low
threshold for mere mortals to stand up a new application in just
minutes." said Fred Luddy, founder and chief product officer,
ServiceNow. "ServiceNow is empowering IT with a powerful platform
for automating services delivered across the enterprise."
"App Creator provides a breakthrough in simplifying the process
of building custom applications," said Jim Uomini, service level
manager, Information Technology Services, University of San Francisco
(USF). "We have been developing two to three custom applications
per year on the ServiceNow platform, and App Creator improves the
speed and organization of application development which is critical
when IT resources are limited." With the power of the ServiceNow
platform, USF has been able to develop applications for budget request
intake, student data requests, digital signage requests, campus ID and
security, online support for students – and they're just getting started.
'Citizen Developers' Unleash the Power of the ServiceNow Platform
Hundreds of customers have created more than a thousand applications
on the ServiceNow platform. App Creator simplifies and standardizes
common tasks, opening up development to a broad spectrum of people.
Some customer‑built applications include:
Employee onboarding application to provide a properly configured
computer, email account, network privileges, badge and other items
to new employees through a self‑service, automated
Public events management application to schedule resources,
manage incidents and perform post‑event analysis
Software bug tracking application to track reported bugs,
configure the bug status, move the bug to another status or delete
Supplier self‑service application to self‑provision required
services through a portal
Work order management application to track employee request for
equipment and other assets
Process rebate fulfilment application to track rebates requested
and fulfilled, route approvals and deliver analytics related to
costs and redemption rates
Gift card inventory management application to streamline the
production and release process of gift cards across four
This week at Knowledge13, the largest gathering of IT professionals
using cloud services for enterprise IT service automation, there are
over 20 sessions, labs and related activities dedicated to custom
application development and the ServiceNow platform. Knowledge13 is
being held May 12‑16, 2013 in Las Vegas.
Each year, through the Innovation of the Year Award, ServiceNow
honors IT organizations that have developed innovative applications on
the ServiceNow Service Automation Platform and achieved positive
business impact. Attendees at Knowledge13 will determine the winner
onsite. Past winners of the prestigious Innovation of the Year Award
include CERN, Morrison Foerster, Pacific Life and VeriSign.
ServiceNow is also hosting its first‑ever CreateNow Custom App
Development "hackathon" to provide a competitive,
application creation‑learning environment for hundreds of ServiceNow
administrators and developers. CreateNow provides an opportunity for
novice and experienced users to discover the power of the ServiceNow platform.
The ServiceNow App Creator is available today to all current
ServiceNow customers. For more information about App Creator, please
go to http://www.servicenow.com/platform.do.
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ServiceNow is the enterprise IT cloud company. We focus on
transforming enterprise IT by automating and standardizing business
processes and consolidating IT across the global enterprise.
Organizations deploy our service to create a single system of record
for enterprise IT, lower operational costs and enhance efficiency.
Additionally, our customers use our extensible platform to build
custom applications for automating activities unique to their business
requirements. For more information, visit www.servicenow.com.
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