LONDON ‑‑ July 18, 2012 ‑‑ ServiceNow, Inc.
(NYSE: NOW), a leading provider of cloud‑based services to automate
enterprise IT operations, today announced that Imperial College London
has selected ServiceNow service automation to provide an enhanced
level of service and support to the students and faculty of the
College. The decision supports the Imperial ICT division's mission to
be a leader in the use of advanced technologies that promote
world‑class research and education. ServiceNow replaces a legacy
system the College had outgrown.
Consistently rated amongst the world's best universities, Imperial
College London attracts 14,000 students and employs 6,000 staff with a
dynamic and enterprising culture that creates an expectation for the
best in everything from the classroom to the information technology.
The College's ICT division is working to deliver intuitive
self‑service capabilities that give students multiple options through
which they can engage College support services. ServiceNow will
provide a modern support experience for the College through a more
social approach to service catalog, service delivery and
The College undertook an extensive evaluation of the leading IT service management (ITSM)
solutions. ServiceNow met College requirements across a large number
of processes, workflows and departmental support practices. ServiceNow
is able to support existing College support processes while providing
required flexibility and ease of use.
Kevin Tumulty, ServiceNow VP of EMEA, said, "We are privileged
to help some of the most prestigious and forward‑thinking
organisations in the world automate service delivery to transform IT
and the business. We relish the prospect of facilitating this
impressive project at Imperial College London."
IT professionals from Emory University, Loyola Marymount University
and the University of Minnesota will join ServiceNow in a roundtable
discussion about solutions for higher education IT. Join us on Aug. 8,
2012 at 8 am Pacific to hear how these universities utilize ServiceNow
service automation to transform operations. http://info.servicenow.com/LP=597
ServiceNow is a leading provider of cloud‑based services that
automate enterprise IT operations. We focus on transforming enterprise
IT by automating and standardizing business processes and
consolidating IT across the global enterprise. Organizations deploy
our service to create a single system of record for enterprise IT,
lower operational costs and enhance efficiency. Additionally, our
customers use our extensible platform to build custom applications for
automating activities unique to their business requirements. For more
information visit http://www.servicenow.com.
Any unreleased services, features or functions referenced in this
document, our website or other press releases or public statements
that are not currently available are subject to change at ServiceNow's
discretion and may not be delivered as planned or at all. Customers
who purchase ServiceNow services should make their purchase decisions
based upon services, features and functions that are currently available.
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