SAN FRANCISCO, Calif. – Aug. 28, 2012 – ServiceNow (NYSE: NOW),
a leading provider of cloud‑based services to automate enterprise IT
operations, today announced it has added end‑to‑end lifecycle
automation for managing VMware virtual machines (VMs)—from creation to
retirement—to its cloud‑based software for enterprise IT. The new
capabilities help prevent inefficient or wasteful use of VMs, a
condition commonly known as VM sprawl, and saves time and cost in the
use of VMs. The new VMware lifecycle automation capabilities also
drastically reduce the amount of time and effort required to initially
provision a VM, transforming a process that might typically take
several weeks to one completed in only minutes.
"While virtualization brings radical change to data center
environments, one great deficiency has been the lack of automated
lifecycle management to prevent the squandering of virtual
resources," said Beth White, vice president of marketing,
ServiceNow. "With our VMWare lifecycle automation, companies can
more fully embrace virtualization at a lower cost and with far greater
For a detailed demonstration, a podcast from ServiceNow founder and
chief product officer, Fred Luddy and more information, please click
on this link: http://info.servicenow.com/LP=690.
Automated VM Provisioning
While creating a VM is relatively
quick and easy, the entire provisioning process can be lengthy and
expensive. Without automation, a user needs to place a request with IT
for a new VM. The request has to go through an approval process and
then be routed for the actual provisioning work. Many companies report
that this process can take as long as three weeks. With the automation
provided by the ServiceNow platform, business users can select from
pre‑determined options in a service catalog, and then the approval and
provisioning process is fully automated. Aside from the benefit of
speeding up this typically manual process, this automated approach
lowers risk by limiting credential access, standardizing execution and
providing a complete audit trail.
Complete VMware Lifecycle Automation
Once provisioned, VMs
need to be tracked, reconfigured, cloned, supported and eventually
retired. In maintaining a VM, an IT organization also has to allow for
changes to be made due to shifting requirements. The automated process
introduced by ServiceNow enables close, careful management. It can
automate renewals or retirement and easily accommodate changes.
Seamless, End‑to‑End Process
The ServiceNow platform adds
automation to both cloud request fulfillment and cloud operations. It
is complementary to tools offered by VMware and third‑party providers,
encapsulating the current capabilities with a seamless overlay
process. ServiceNow also enables companies to automate many aspects of
physical server management and a broad range of IT and business processes.
VMware Technology Alliance Partner
ServiceNow is a registered
member of the VMware Technology Alliance Partner Program. Through the
program, ServiceNow has access to technical resources and expertise,
as well as opportunities for education and marketing. ServiceNow is
also a Platinum level sponsor of VMworld® 2012.
ServiceNow is currently demonstrating these new capabilities at
VMworld in San Francisco from August 26‑29 in booth 931.
ServiceNow is a leading provider of cloud‑based services that
automate enterprise IT operations. We focus on transforming enterprise
IT by automating and standardizing business processes and
consolidating IT across the global enterprise. Organizations deploy
our service to create a single system of record for enterprise IT,
lower operational costs and enhance efficiency. Additionally, our
customers use our extensible platform to build custom applications for
automating activities unique to their business requirements. For more
information visit http://www.servicenow.com.
ServiceNow and the ServiceNow logo are trademarks of ServiceNow. All
other brand and product names are trademarks or registered trademarks
of their respective holders. VMware and VMworld are registered
trademarks and/or trademarks of VMware, Inc. in the United States
and/or other jurisdictions. The use of the word "partner" or
"partnership" does not imply a legal partnership
relationship between VMware and any other company.