“ServiceNow Express is a solution designed to help organizations
overcome common ITSM technology adoption challenges,” said Adam
Holtby, research analyst, Ovum. The technology has been designed to be
easily configured and quick to implement – delivering the fast
time‑to‑value that many IT departments demand.”
Express is purpose‑built to get IT up and running quickly with these elements:
Pre‑configured workflows and more than 150 report templates
speed time to value. IT teams can use the templates to automatically
run reports rich with easy‑to‑read graphs, charts and lists and then
send them to a group of users.
Codeless business rules help administrators define automatic
data entry behaviors and assignment rules to track key metrics and
ticket routing, such as automatically creating incidents from
A quick‑start guide and an administration home page designed
for time‑strapped IT teams to get up and running rapidly with their
Express includes enterprise‑strength features such as a self‑service
catalog and knowledge management to automate manual functions and
provide self‑help and a configuration management database (CMDB) to
build a single system of record for IT services and equipment. Express
customers are tapping the same ServiceNow cloud and service model as
many of the most recognizable brands in the world.
Customers of Express include Ziegler, a specialty investment
bank; DealerSocket, a software
provider delivering CRM for the automotive industry; and Seventy Seven
Energy, a diversified oilfield services company.
“Getting incident management up and running quickly with ServiceNow
Express was a big win for us, as we are seeing up to a 20 percent
improvement in the time it takes to resolve open issues,” said Sid
Bhatnagar, senior vice president and CIO, Ziegler. “We also needed an
IT service automation solution that could grow with us. As we
transform our IT operations, this system will provide the foundation
to manage other services, such as those supporting our wealth
“Express has been a great investment for us. It has given us a much
needed discipline around change management,” said Neha Patel, vice
president, IT Operations, DealerSocket. “We used to run changes
through email and phone conversations. Express added a formal change
process, which has helped us keep users informed as well as streamline
the auditing process. Now we can run reports out of Express that show
the changes our team made. Other divisions have seen the value and
have requested the Express change application for their own use.”
Patel added, “We merged three legacy ticketing processes into one.
Express has been key to taking full control of IT.”
“Express offers simplicity without compromising functionality,” said
Jarin Dykstra, senior manager, Information System Operations and
Infrastructure, Seventy Seven Energy. “Having a cost‑effective,
all‑in‑one service management solution that gives us a single system
of record was the crucial selling point for us. Express will allow us
to easily grow our IT services as our business requires.”
“Using personal productivity tools like email and spreadsheets to
run corporate functions just does not scale – no matter what size your
company happens to be,” said Dave Wright, chief strategy officer,
ServiceNow. "We introduced Express to help IT teams rapidly stand
up a service management experience and deliver user value. Express is
highly standardized to minimize, or even better, eliminate,
configuration and customization."
Availability and Pricing
Express is available today in the U.S. and Canada. Pricing starts at
$50 per user per month with a minimum one‑year contract.
For more information and a demo, visit www.servicenowexpress.com or watch the video.
ServiceNow Express helps IT teams manage the requests they get from
across the business through an easy‑to‑use interface that runs on
any mobile or computing device.