FRANKFURT, GERMANY‑‑(Marketwire ‑ Dec 8, 2011) ‑ ServiceNow,
the creators of SaaS for IT, today announced it has
named Filipe Lucas, who leads the service management team at EDP
Group, as the latest ServiceNow IT Hero of the Month. The ServiceNow
IT Hero of the Month program recognizes the outstanding achievements
of the people who transform IT. Located in Portugal, EDP is one of
Europe's major electricity operators and is the fourth largest wind
power producer in the world. Working with his team, Filipe is using
ServiceNow to help the IT organization unify its international
departments toward a single IT platform.
With the multitude of different ITIL best practices and requirements
for each of EDP's acquired companies, they needed a solution that
would allow them to accommodate each department, along with the
expectation of proven accessibility and availability of IT services.
Initially, they planned to implement ServiceNow in four of the EDP
subsidiaries. Due to the differences between each, and disparate plans
among internal groups, Filipe and his team focused on one subsidiary,
coordinating its internal teams, to achieve a successful rollout. They
then moved on to the others until all were live, supporting over
15,000 users. Filipe, along with his professional services partner,
SilverStorm, leveraged ServiceNow to support the individual ITIL
processes of each company, managing incidents and service requests by
employees across different groups.
EDP Group's previous IT service software was unable to provide the
level of support across the multiple departments within the company.
ServiceNow created an avenue for handling these service requests
through a self‑service portal, which allowed the company to change
tools and support each individual IT process, while relying on the
ServiceNow cloud service to integrate individual ITIL processes.
"ServiceNow has provided us with an easy‑to‑use solution for
EDP's users to access from anywhere, improving IT services throughout
the organization and supporting our unique system and ITIL
processes," said Filipe. "I'm looking forward to our future
plans of including a single IT platform that will lead to a model of
unified management, and eventually, to an end‑to‑end system of
services across the organization. I am happy to accept this award for
and on behalf of Grupo EDP and attribute much of the success to Hugo
Loredo Colunga for his exceptional contribution."
To learn more about past ServiceNow IT heroes, or to nominate the
next IT hero, please visit www.servicenow.com/heroes.do and share your story.
ServiceNow will announce a new winner every month. Winners receive one
complimentary registration to a Knowledge user conference in addition
to a chance to meet with Fred Luddy, ServiceNow founder and chief
product officer, and members of the ServiceNow development team.
ServiceNow cloud services are drastically different from legacy
alternatives and help customers automate the delivery of quality
business and IT service automation. To see first hand, a live,
no‑registration‑required instance of ServiceNow is always available at
ServiceNow was created to break all the old rules of enterprise IT
management software. Born in the cloud, ServiceNow makes IT immediate,
social and intuitive. From the beginning, the company set out to give
IT people powerfully simple cloud
services that just work. Today, the world's most recognizable and
innovative companies rely on SaaS from ServiceNow to transform IT.
Founded in 2004, ServiceNow was ranked the number five fastest‑growing
company in North America on Deloitte's 2011 Technology Fast 500 and is
the undisputed market share leader in SaaS for IT. For
more information, please visit http://www.service‑now.com or http://community.service‑now.com/servicenow‑commentary.