SAN DIEGO ‑ July 5, 2011 ‑ ServiceNow, the creator of cloud
services for enterprise IT
management, today announced it has named Mark Bramwell, Wellcome
Trust head of IT, as the ServiceNow IT Hero of the Month. The
ServiceNow IT Hero of the Month program recognizes the outstanding
achievements of the people who transform IT.
Mark heads a forward‑thinking IT organization using ServiceNow cloud
services for IT service management to improve customer service, to
enhance service delivery and to ultimately save 600,000 pounds
Sterling that can be reinvested into the Trust's life‑saving medical
Wellcome Trust is a global charitable foundation dedicated to
achieving extraordinary improvements in health by supporting the
Wellcome Trust's IT team carried out an organizational review and
service improvement effort using ITIL v3 processes as a guide.
ServiceNow SaaS for IT was central to this program. The primary goal
was to improve customer service, enhance service delivery and lower
costs so more funds could be invested in the Trust's primary medical
"Our work has already delivered measurable cost‑savings in
excess of 600,000 pounds Sterling," said Mark. "We have
designed better processes based on ITIL v3, then automated these using
cloud services from ServiceNow. As we run IT operations more
efficiently, these savings allow our organization to dedicate more
funds towards its research programs in helping to progress
advancements and tangible improvements in health."
Mark and the Wellcome Trust were recently recognized as a
Computerworld 2011 Honors Laureate for their exceptional use of
technology in the advancement of global health issues.
To learn more about past ServiceNow IT heroes, or to nominate the
next IT hero, please visit www.servicenow.com/heroes.do and share your story.
ServiceNow will announce a new winner every month. Winners receive one
complimentary registration to a Knowledge user conference in addition
to a chance to meet with Fred Luddy, ServiceNow chief product officer,
and members of the ServiceNow development team.
ServiceNow cloud services are drastically different from legacy
alternatives and help customers automate the delivery of quality
business and IT service automation. To see first hand, a live,
no‑registration‑required instance of ServiceNow is always available at
ServiceNow was created to break all the old rules of enterprise IT
management software. Born in the cloud, ServiceNow makes IT immediate,
social and intuitive. From the beginning, the company set out to give
IT people powerfully simple cloud
services that just work. Today, the world's most recognizable and
innovative companies rely on SaaS from ServiceNow to transform IT to
achieve IT 3.0. Founded in 2004, ServiceNow was recently named by Inc.
500 as one of the fastest‑growing companies in the world and is the
undisputed market share leader in SaaS for
IT. For more information, please visit http://www.service‑now.com or http://blog.service‑now.com.