ServiceNow Opens German Office to Meet Growing Demand for Modern IT Service Management

FRANKFURT ‑ Feb. 10, 2011 ‑ ServiceNow, the creator of software‑as‑a‑service (SaaS) for IT service management, today announced the opening of a new office in Frankfurt, Germany. With dedicated resources assigned to serve the largest market in EMEA, Service‑ is now ideally positioned to help transform IT in Central Europe. ServiceNow is already helping enterprise IT organizations in Germany experience the benefits of IT management in the cloud.

Chosen for its central location, and for being a main business hub and the German financial center, the Frankfurt office now acts as the base for ServiceNow operations in Germany, Austria, and Switzerland (DACH). The new German location will allow ServiceNow to meet the growing demand for IT management in the cloud and will help more Central European customers streamline IT operations to provide better support for end users and business services.

To better serve customers in the region, ServiceNow has engaged reseller and services partners in Germany such as WSP‑Consulting. WSP‑Consulting specializes in IT service management, recognizes the notable value and benefit of SaaS for IT, and is dedicated to customer success. WSP‑Consulting is headquartered in Trebur, Germany.

"Our customers recognize the benefits of modern IT service management and are eager to add additional efficiency, productivity and value to their IT operations. The ServiceNow approach to ITSM emulates these qualities and it is exciting to see their commitment to the intricacies of the local market," said Jens Schenck, CEO at WSP‑Consulting.

ServiceNow provides enterprise IT organizations with a powerfully simple IT service management application. As a cloud service, there is nothing to install or manage and the application automatically upgrades three times per year. ServiceNow SaaS for IT is now used by hundreds of large organizations and hundreds of thousands of IT service professionals worldwide. The ServiceNow ITSM application provides customers an easy‑to‑use, customizable platform for tackling service management challenges while supporting IT Infrastructure Library (ITIL) processes.

"Similar to the U.S. and UK markets, Germany is demanding a new approach to solving the old problems of business technology and services," said Chris Gomersall, ServiceNow VP of EMEA. "With more than 100 Fortune 2000 companies in the DACH region, opening an office in Germany was the natural next step for ServiceNow expansion. In addition to being able to deliver the next‑generation IT management technology, we also understand the unique requirements of the German market and are committed to customer data protection and compliance and to application availability and performance."

Service‑ is headquartered in San Diego with offices in New York, Chicago, London and now Frankfurt. The ServiceNow Germany office is located at Herriotstrasse 1, 60528 in Frankfurt. To contact, please dial +49‑(0)69‑677‑33‑180, email or visit

About ServiceNow

The ServiceNow enterprise IT service management platform combines ITIL process support and SaaS delivery to provide a flexible, intuitive and self‑managing application in the cloud. Founded in 2004, ServiceNow uses a new business model and modern technology to transform IT. According to the 2010 Inc. 500 list, ServiceNow is the fastest‑growing IT management software company. For more information, please visit http://www.service‑ or http://blog.Service‑