SAN DIEGO – July 8, 2013 – ServiceNow (NYSE: NOW), the
enterprise IT cloud company, today announced that Colorado Springs
Utilities has implemented ServiceNow software‑as‑a‑service to
transform the quality of their IT services, provide better end‑user
experience and meet audit and regulatory compliance requirements.
Colorado Springs Utilities is a community‑owned utility that
provides electric, natural gas, water and wastewater services to the
Pikes Peak region of Colorado. Colorado Springs Utilities perennially
ranks in the top quartile in the region for Western Midsized Utilities
for overall consumer satisfaction according to J. D. Power and Associates.
"Using ServiceNow, we eliminated approximately 12 different IT
tools ranging from legacy software and homegrown applications to Excel
spreadsheets and Lotus Notes databases. This has allowed our
organization to standardize and automate IT processes," said
Brian Bleike, program manager of IT Service Management at Colorado
Springs Utilities. "As a result, we have been able to meet a
broad array of audit and regulatory compliance requirements. In
addition, we have been able to increase our IT service capabilities
through self‑service and improve our process efficiency using
Colorado Springs Utilities implemented the ServiceNow IT Service
Automation Application Suite to manage incidents, changes, problems,
configuration items, releases, knowledge, service levels, service
catalog and assets. Using the ServiceNow Service Automation Platform,
several applications were configured to automate various business
processes across the enterprise, which enabled the IT team to
proficiently roll out new services including:
Employee onboarding and off‑boarding
Self‑service user requests for IT equipment, software and
Request fulfillment management for several departments such as
Human Resources, Facilities, Physical Security, Customer Revenue,
Planning and Finance and Safety and Health
Survey management to measure user satisfaction for a variety of
tasks and self‑service requests
IT skills management to record staff expertise
On‑call rotation to administer 24x7 schedules
Financial management for cost visibility and reporting to
IT project management for identifying and managing project
Real‑time score card reporting of service management metrics with
a click of a button
"Colorado Springs Utilities went live with these new
applications without having to spend additional costs on licenses,
consulting or professional services," added Bleike. "Now
that we have standardization and automation in our processes, many
tasks and requests are automatically routed and completed. This helps
us achieve higher customer satisfaction levels and greater IT
efficiency overall, with the additional benefit of facilitating compliance."
"Utility companies have to comply with ever‑changing
regulations and there's no way to keep up with them using manual
processes and disparate legacy tools," said Beth White, chief
marketing officer, ServiceNow. "Consolidation and automation
empowers utilities to improve IT operations while helping to ensure
audit and regulatory compliance."
ServiceNow is the enterprise IT cloud company. We focus on
transforming enterprise IT by automating and standardizing business
processes and consolidating IT across the global enterprise.
Organizations deploy our service to create a single system of record
for enterprise IT, lower operational costs and enhance efficiency.
Additionally, our customers use our extensible platform to build
custom applications for automating activities unique to their business
requirements. For more information, visit www.servicenow.com.
# # #
ServiceNow and the ServiceNow logo are registered trademarks of
ServiceNow. All other brand and product names are trademarks or
registered trademarks of their respective holders.