ServiceNow Reports Financial Results for First Quarter 2014

First Quarter Revenues Grew 62% Year‑over‑Year to $139.1 Million

ServiceNow Q1 2014 complete financial tables (download PDF)

SANTA CLARA – April 23, 2014 – ServiceNow® (NYSE: NOW), the enterprise IT cloud company, today announced its financial results for its first quarter of 2014.

First quarter 2014 results:

  • Revenues of $139.1 million, an increase of 62% compared to the first quarter of 2013, and an increase of 11% from the fourth quarter of 2013.
  • A GAAP net loss for the quarter of $43.3 million, or a $0.30 loss per basic and diluted share, compared with a GAAP net loss of $13.4 million, or a $0.10 loss per basic and diluted share, in the first quarter of 2013.
  • A non‑GAAP net loss for the quarter of $11.7 million, or a $0.08 loss per basic and diluted share, compared with a non‑GAAP net loss of $1.9 million, or a $0.01 loss per basic and diluted share, in the first quarter of 2013 (see the table entitled "Results of Operations GAAP to Non‑GAAP Reconciliation” for a reconciliation of these GAAP and non‑GAAP financial measures).
  • Deferred revenue of $308.5 million, a 16% increase compared to the $266.7 million reported at the end of the prior quarter.
  • Billings of $180.8 million, a 9% increase compared to the $166.2 million reported in the previous quarter and a 64% increase compared to the $110.3 million reported for the same period last year (see the table entitled “Non‑GAAP Billings Reconciliation” for a reconciliation of non‑GAAP billings to GAAP revenues).

“We are off to a great start in 2014. We exceeded our previously stated financial outlook on revenue, added 134 net new customers and had nine new deals with an annual contract value in excess of $1 million, a record for ServiceNow,” said Frank Slootman, president and chief executive officer, ServiceNow. “We also continued to penetrate our existing customer base, with upsells comprising 34% of our annual contract value signed in the quarter and revenue per customer of $241,000, an increase of 22% from the same period last year.”

“Our strong first quarter performance included year‑over‑year billings growth of 64%, and a deferred revenue balance increase of 16% from the end of the prior quarter,” added Michael Scarpelli, chief financial officer, ServiceNow. “We also generated $24.2 million in operating cash flow and $13.2 million free cash flow.”

Financial Outlook

The financial guidance discussed below is on a non‑GAAP basis, except for revenues, and excludes stock‑based compensation expense (see table which reconciles these non‑GAAP financial measures to the related GAAP measures). Negative numbers are shown in parentheses.

For the second quarter of 2014, we expect:

  • Total revenues between $160 and $162 million, representing year‑over‑year growth between 57% and 58%. Our total second quarter revenue estimate consists of subscription revenues between $128 and $129 million and professional services and other revenues between $32 and $33 million.
  • Subscription gross margin of approximately 77%, professional services and other gross margin of approximately 30%, and overall gross margin of approximately 67%. Our professional services and other revenues outlook includes approximately $8 million related to Knowledge, our annual user conference to be held at the end of April, with related expenses of approximately $15 million recorded in sales and marketing.
  • Operating margin of approximately (6%).
  • For the full year 2014, we expect revenues to be in the range of $652 to $657 million, representing year‑over‑year growth between 54% and 55%. Our total annual revenues estimate consists of subscription revenues between $545 and $547 million and professional services and other revenues between $107 and $110 million.

Knowledge14 and 2nd Annual ServiceNow Financial Analyst Day

ServiceNow will hold its Knowledge14® conference in San Francisco on April 27th through May 1st. Knowledge is the largest gathering of IT professionals using cloud services for enterprise IT service automation.Knowledge14® is expected to attract nearly 6,000 attendees including the world's most recognizable brands. In conjunction with the event, ServiceNow will host its 2nd Annual Financial Analyst Day on Monday April 28th beginning at 8 a.m. PDT (15:00 GMT). A live stream of the Financial Analyst Day can be accessed from the investor relations section of the ServiceNow web site at

Conference Call Details

ServiceNow will host a conference call to discuss its financial results for the first quarter of 2014 to begin today at 2 p.m. PDT (21:00 GMT). Interested parties may listen to the call by dialing 877.474.9503 (passcode: 50280589), or if outside North America, by dialing 857.244.7556 (passcode: 50280589). Individuals may access the live teleconference from the investor relations section of the ServiceNow web site at The webcast will be archived for a period of 30 days.

An audio replay of the conference call and webcast will be available two hours after its completion and will be accessible for 30 days. To hear the replay, interested parties may go to the investor relations section of the ServiceNow website or dial 888.286.8010 (passcode: 32040274), or if outside North America, by dialing 617.801.6888 (passcode: 32040274).

Statement regarding use of non‑GAAP financial measures

The company reports non‑GAAP results for gross margins, operating margins, net income or loss, basic and diluted income or loss per share, free cash flow and billings in addition to, and not as a substitute for, or superior to, financial measures calculated in accordance with GAAP.

The company’s financial measures under GAAP include stock‑based compensation expense, the amortization of debt discount and issuance costs related to the convertible senior notes, and the related income tax effect of these adjustments. Management believes the presentation of operating results that excludes these items provides useful supplemental information to investors and facilitates the analysis of the company’s core operating results and comparison of operating results across reporting periods. Management also believes that this supplemental non‑GAAP information is therefore useful to investors in analyzing and assessing the company’s past and future operating performance.

Free cash flow, which is a non‑GAAP financial measure, is calculated as GAAP net cash provided by operating activities reduced by purchases of property and equipment. Management believes information regarding free cash flow provides investors with an important perspective on the cash available to invest in our business and fund ongoing operations. However, our calculation of free cash flow may not be comparable to similar measures used by other companies.

Billings is calculated as revenue plus the change in total deferred revenue. Management believes billings offers investors useful supplemental information regarding the performance of our business, and will help investors better understand the sales volumes and performance of our business.

The company encourages investors to carefully consider its results under GAAP, as well as its supplemental non‑GAAP information and the reconciliation between these presentations, to more fully understand its business. Reconciliations between GAAP and non‑GAAP results are presented in the tables of this release.

Use of forward looking statements

This release contains “forward‑looking statements” regarding our performance, including in the section entitled “Financial Outlook.” Forward‑looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward‑looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, our results could differ materially from the results expressed or implied by the forward‑looking statements we make.

Among the important factors that could cause actual results to differ materially from those in any forward‑looking statements are: (i) errors, interruptions, delays, or security breaches in or of our service or web hosting, (ii) our ability to grow at our expected rate of growth, including our ability to convert deferred revenue and backlog into revenue, add and retain customers, and enter new geographies and markets, (iii) our ability to continue to release, and gain customer acceptance of, improved versions of our services, (iv) our ability to develop and gain customer acceptance of new products and services, including our platform, and (v) our ability to compete successfully against existing and new competitors.

Further information on these and other factors that could affect our financial results are included in our Form 10‑K for the year ended December 31, 2013 and in other filings we make with the Securities and Exchange Commission from time to time, including our Form 10‑Q that will be filed for the quarter ended March 31, 2014.

We undertake no obligation, and do not intend, to update these forward‑looking statements, to review or confirm analysts’ expectations, or to provide interim reports or updates on the progress of the current financial quarter.

About ServiceNow

ServiceNow is the enterprise IT cloud company. We transform IT by automating and managing IT service relationships across the global enterprise. Organizations deploy our service to create a single system of record for IT and automate manual tasks, standardize processes and consolidate legacy systems. Using our extensible platform, our customers create custom applications and evolve the IT service model to service domains inside and outside the enterprise. ServiceNow transforms IT from the department of no to the department of now. For more information, visit

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