SAN DIEGO, Calif. – Oct. 9, 2012 – ServiceNow, Inc. (NYSE:
NOW), a leading provider of cloud‑based services to automate
enterprise IT operations, today announced a new release of its IT
service automation software. By embedding the new IT Asset Management
application, ServiceNow enables companies to more efficiently utilize
software and help achieve compliance with license terms and
requirements. At the same time, companies can avoid over‑purchasing of
software licenses and maintenance or support contracts. The release
also includes new capabilities for agile software development that
ultimately lead to an improved user experience.
Enterprises today waste a great deal of money and time through
improperly managed software resources. ServiceNow software can help
businesses rightsize and monitor a software portfolio through a fully
integrated cloud‑based service for all types of IT assets, while
helping achieve audit‑ready license compliance automation and reporting.
"Managing software assets is increasingly complex in the age of
virtualization and cloud, and enterprises are wasting millions of
dollars annually due to a fundamental lack of visibility and poor
management," said Matt Schvimmer, vice president of product
management, ServiceNow. "In this new software release, ServiceNow
provides a comprehensive view of all assets – physical, virtual, and
cloud‑based – and the processes to control the full lifecycle
management of those assets."
The ServiceNow IT Asset Management application helps IT
organizations significantly reduce operational costs, identify
software portfolio requirements, facilitate planning and simplify
compliance efforts. It works across all types of assets, including
SaaS applications and subscription services, licensing of virtual
resources and the use of consumable assets.
The ServiceNow IT Asset Management application is fully integrated
with all of the other ServiceNow applications for automating
enterprise IT operations, including asset discovery, service catalog
and configuration management database (CMDB), providing a single
system of record for IT management.
The new release also adds a new Scrum process pack to the ServiceNow
Software Development Lifecycle (SDLC) application. Scrum is a popular
development methodology for managing agile software development
projects in multi‑team, multi‑product environments. The new
capabilities include planning boards, progress boards, burn‑down
charts, preferential ranking and the assignment of standard roles
associated with this methodology, like product owner and scrum master.
Also embedded in the ServiceNow software, the Scrum process pack
helps IT organizations deliver a better end‑user IT experience through
automation of software and release quality. Leveraging the SDLC
application in conjunction with service management processes creates a
direct relationship between development efforts and the enhancements
and defects reported to IT. This also provides an opportunity to
govern the release process with change and release management processes.
All of the new functionality is included in the new software release
known as "Berlin" ‑ now available to all ServiceNow
customers as part of their subscription at no extra cost.
Click here for a detailed webinar on software asset management.
ServiceNow is a leading provider of cloud‑based services that
automate enterprise IT operations. We focus on transforming enterprise
IT by automating and standardizing business processes and
consolidating IT across the global enterprise. Organizations deploy
our service to create a single system of record for enterprise IT,
lower operational costs and enhance efficiency. Additionally, our
customers use our extensible platform to build custom applications for
automating activities unique to their business requirements. For more
information visit http://www.servicenow.com.
ServiceNow and the ServiceNow logo are trademarks of ServiceNow. All
other brand and product names are trademarks or registered trademarks
of their respective holders.