SAN DIEGO ‑ March 24, 2011 ‑ ServiceNow, the creator of cloud
services for enterprise IT management, today announced
details of Knowledge11, the world's fastest‑growing IT management user
conference and still the only conference focused exclusively on the
use of cloud services by enterprise IT. Knowledge11, the fifth annual
ServiceNow user conference, will be held May 15 – 19 in San Diego.
Through more than 40 customer case studies, Knowledge11 will
showcase the impact of several decades of IT transformation leading to
IT 3.0. This evolved approach to service management builds on
innovation in process and technology and introduces concepts such as
social IT and cloud
services in the delivery of a more people‑centric, practical
approach to business service.
Knowledge11 will be attended by more than one thousand IT
professionals and executives who use a powerfully simple SaaS
application to manage business and IT services. These ServiceNow
customers have validated an enterprise software model that has
completely turned the legacy IT management software industry on its head.
Knowledge11 keynotes will be delivered by ServiceNow executives and
customers like CERN. Breakout sessions will be delivered by ServiceNow
and IT industry experts in addition to organizations like Ascension
Health, Blue Cross and Blue Shield of Minnesota, Brit Insurance,
Carlson Companies, HealthPartners, Informa, Lennox International, The
Ohio State University, Pacific Life, REI, Sony Corporation, Shaw
Industries, Staples, SunGard Higher Education, Swiss Re,
Temple‑Inland, UBS and dozens more.
More than 70 Knowledge11 keynotes, breakout sessions, workshops and
labs will provide insight into the most relevant IT service management
topics including social IT, cloud
IT cost, asset, incident, problem, change, knowledge, business service
management and many others.
ServiceNow seeks inspiration from its user community as it builds
new functionality and applications. For the second year in a row
ServiceNow will highlight customer ingenuity through an Innovation of
the Year award given to the organization that has done something
special with the Service‑now.com platform. Knowledge11 attendees are
encouraged to nominate innovative projects.
Knowledge11 pre‑conference education and workshops include:
- ServiceNow Administrator Training (no additional cost)
- Agios3 workshop ‑ Apollo 13 ITSM Experiential Learning
Simulation (no additional cost)
- Pink Elephant workshop ‑
The Power of Social: Revolutions, Disasters and Tomorrow's IT
Support (no additional cost)
- ServiceNow Introduction to
ServiceNow appreciates Knowledge11 sponsors including Fruition
Partners, Infosys, Maryville Technologies, Nashco, Navigis, ManageIQ,
CompuCom, PureShare, Agios3, Bomgar, Consulting‑Portal, Pink Elephant,
Techport Thirteen, and Triad Technology Partners.
Social networks connect the ServiceNow community now and will make
connecting with other IT professionals at Knowledge11 even more
rewarding. Add to the #servicenow conversation via social media by using
the #know11 hash tag
on Facebook, LinkedIn, Twitter, Flickr and join the discussion on the ServiceNow blog and the ServiceNow community.
To accommodate the substantial growth of the conference, ServiceNow
will host Knowledge11 on Paradise Point, an island in Mission Bay
north of San Diego. For more detailed information about Knowledge11,
please visit the Knowledge11 website or listen to a recording of the
Knowledge11 webinar. Knowledge11 is expected to reach capacity.
Register early to reserve a spot.
Pervasive and familiar technology, evolved processes, cloud
services and social IT are combining to help IT focus on the
business and its people. ServiceNow is built to help customers
transform IT and realize the benefits of IT 3.0. ServiceNow SaaS for
management is best known for being software that just works.
Founded in 2004, ServiceNow is using a new business model and modern
technology to become the largest and fastest‑growing IT management
software company on the 2010 Inc. 500 list. For more information,
please visit http://www.service‑now.com/ or http://blog.service‑now.com.