SANTA CLARA, Calif. – April 2, 2014 ‑ ServiceNow®(NYSE: NOW) ), the enterprise IT cloud
company, today announced that Yorkshire Building Society Group (the
Yorkshire) has selected ServiceNow software‑as‑a‑service for its IT
service operations. The Yorkshire plans to use ServiceNow as a single
system of record and develop it beyond IT to automate service
relationships across the enterprise.
The Yorkshire is the UK’s second largest building society with 3.5
million customers, 4,300 employees and assets of over £33 billion. A
building society is a financial institution owned by its members as a
mutual organization. Building societies offer banking and related
financial services, including savings and mortgage lending.
“We chose ServiceNow because the technology is aligned to our
strategic objectives, it’s easy and simple to use and delivers better
customer experience. This was not just an IT decision; we asked our
colleagues in business functions who chose ServiceNow because it was
intuitive and because the interface had a better look and feel.
ServiceNow is one of our platforms for IT transformation. With its
ability to automate services, we can continue to create an IT
department of the future that is well positioned to facilitate our
growth strategy and enable business services,” said Andy McCleod, the
Yorkshire’s Head of IT Service Delivery.
The Yorkshire is replacing legacy IT tools with ServiceNow to
create a single system record and standardize IT processes such as
incident, problem, change release, configuration and request. It will
also provide a consumerized experience for colleague service requests,
providing the functionality to make requests, submit problems or
request changes. These services can be requested from IT and also from
other departments through catalog‑based services, including
facilities, procurement, planning and finance. ServiceNow will manage
these request/fulfill relationships and, in doing so, provide an
easily accessible “shop front” for expediting service requests and
speeding fulfillment of those requests across the business.
The ServiceNow professional services team is working with the
Yorkshire’s IT team to ensure a smooth transition and successful implementation.
ServiceNow is the enterprise IT cloud company. We transform IT by
automating and managing IT service relationships across the global
enterprise. Organizations deploy our service to create a single
system of record for IT and automate manual tasks, standardize
processes and consolidate legacy systems. Using our extensible
platform, our customers create custom applications and evolve the IT
service model to service domains inside and outside the enterprise.
ServiceNow transforms IT from the department of no to the department
of now. For more information, visit www.servicenow.com.
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