Transform IT to Revolutionize the Enterprise

ServiceNow is changing the way people work. By placing a service‑oriented lens on the activities, tasks and processes that make up day‑to‑day work life, we help the modern enterprise operate faster and be more scalable than ever before. As the enterprise cloud company, ServiceNow provides a service model that defines, structures and automates the flow of work, removing email and spreadsheets from the process to streamline the delivery of services.

And nearly everything can be delivered ‘as a service’ in ServiceNow. A system where people, across the enterprise, engage to get work done. To rapidly create new services, deliver the services at record pace, and more importantly – manage the services.

Service management is a discipline for the entire enterprise. With roots in IT, the ServiceNow service management solutions address all the service domains of modern enterprises including human resources, facilities, and finance. IT started it for themselves, then went on to prove it is possible to apply service management to use cases outside of IT.  And by doing so, successfully deliver a modern service experience.


  • Consolidate legacy, redundant IT service systems to a single system of record for IT
  • Standardize and globalize services processes across IT
  • Implement lights out, zero‑touch automation to replace manual, redundant tasks
  • Deliver an intuitive, approachable and consumer‑like service experience for all users across the global enterprise.