Solutions | By Service | Cost Management

The best IT thinkers know that individual IT components roll up into the total cost of an IT service. If you don't understand the relationships and components of your IT cost structure, how can you be sure you're providing and communicating the best balance of cost and service?

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Understand your IT costs and talk business

With ServiceNow, controlling IT costs is second nature—cost management is simply part of the platform. Our IT cost management solution uses integrated configuration management database (CMDB) and project modeling to assign appropriate expenses to each service. Using service relationships, the solution aggregates configuration item (CI) costs, staff work time, project-related expenses, labor costs, and other costs across all ITIL processes for complete cost visibility.

Because cost management is part of the ServiceNow platform, you have access to all the built in reporting and analytics. You can slice and dice the data to understand and control costs like never before. This is cost management in IT 3.0. Just ask our customers.

Help your customers understand the true value of IT services

The consumerization of IT has its downsides. Your business customer just purchased a personal laptop from a discount store and wants to know why that same laptop from corporate IT is three times more expensive. The best IT thinkers turn to ServiceNow to help explain.

ServiceNow IT Cost Management helps IT leaders communicate the costs and business value of additional services provided by the IT team and not included in the discount store price. Things like 24x7 help desk support, company-standard applications, automated backup and recovery, corporate IT infrastructure, and replacement when a screen breaks. With ServiceNow IT Cost Management you can easily demonstrate value and bring transparency to the cost of those business-critical services.