AAA Allied Group

AAA Allied Group supports 1,500 employees across five states with ServiceNow. A robust knowledgebase provides employees answers to common questions‑ from software issues such as “How do I schedule a meeting in Microsoft Outlook?” to inquiries about company policies. Managers utilize Visual Task Boards to structure workflow and streamline views of project status. Leveraging the kanban style boards has lowered the time between Incident and Problem updates and improved team and customer communications.