Abraxas Informatik AG is a Swiss Information and Communication Technologies enterprise for public administrations and organizations. Abraxas faced the choice to invest in a costly IT upgrade or replace its existing tool completely. The company wanted to provide a self‑service experience to end users and efficient order processing for customers with the help of a flexible, cloud platform ‑ which the existing software could not provide without straying from budgetary boundaries. Now, ServiceNow can be found in production throughout the entire company. Both internal and external customer projects benefit from the platform. After just one year in production, IT already uses ServiceNow in more ways than they could after four years working with their legacy tool.