Compania Espanola de Petroleos, S.A.U. (CEPSA)

Compañía Española de Petróleos, S.A.U. (CEPSA) required a new service management solution that could improve communication, credibility and satisfaction between end‑users and IT, maximize the quality of services, and provide IT value across its employees. By implementing ServiceNow, CEPSA optimized core IT service management (ITSM) functionality and strengthened the productivity of groups outside of IT through automation.