Provided a self-service experience to end-users and efficient order processing for customers.
Delivered intuitive, approachable, consumer-like experiences to end-users.
Standardized service delivery by automating manual processes for improved IT operating efficiency.
Delivered self-service access to IT for greater efficiencies and end-user satisfaction.
Replaced aging legacy systems with a single system of record.
Improved efficiency and responsiveness with self-service.
Over 80% of problems and incidents are generated through a self-service portal
Consolidated asset data across the organization
Automated manual processes, improved visibility and gained IT staff and end-user efficiencies.
Replaced an aging legacy system to automate processes.
Consolidated fragmented processes and data sources into a single system of record for IT.
Rapid growth leads to infrastructure overhaul and adoption of a single platform for service automation within IT and beyond
Automated processes and extended the IT service model to other business units.
Consolidated legacy systems and provided a consumer-like self service experience to manage both IT and non-IT services.
Replaced an outdated system to improve resolution times and customer satisfaction
Evolved and automated service delivery across the company for greater visibility.
Consolidated service delivery for better customer experiences and greater visibility.
Streamlined audit controls to support a shared services model across six businesses.
Automated a manual paper- and email-based workflow to improve visibility and save time
Automated manual processes and provided IT with a single system of record to improve service delivery.