Provided a self-service experience to end-users and efficient order processing for customers.
Improved service delivery and gained visibility.
Delivered intuitive, approachable, consumer-like experiences to end-users.
Standardized service delivery by automating manual processes for improved IT operating efficiency.
Delivered self-service access to IT for greater efficiencies and end-user satisfaction.
Replaced aging legacy systems with a single system of record.
Automated manual processes, improved visibility and gained IT staff and end-user efficiencies.
Replaced an aging legacy system to automate processes.
Consolidated fragmented processes and data sources into a single system of record for IT.
Rapid growth leads to infrastructure overhaul and adoption of a single platform for service automation within IT and beyond
Automated processes and extended the IT service model to other business units.
Consolidated legacy systems and provided a consumer-like self service experience to manage both IT and non-IT services.
Evolved and automated service delivery across the company for greater visibility.
Consolidated service delivery for better customer experiences and greater visibility.
Streamlined audit controls to support a shared services model across six businesses.
Automated manual processes and provided IT with a single system of record to improve service delivery.
Automated IT service delivery and workflows for greater productivity.
Consolidated fragmented IT processes and improved IT operations efficiencies.
Introduced a self-service portal to automate manual processes and streamline supplier onboarding.
Managed service relationships across the enterprise through a single system of record.