H&R Block Canada is a leading tax preparation firm, providing Canadians trusted and affordable tax services. Knowledgeable professionals are dedicated to delivering the best possible customer service at convenient community locations, with the latest information technology. In addition to using ServiceNow to manage their IT infrastructure, they have tapped the platform for internal operations and customer service. Darrel Popowich, Vice President of IT at H&R Block Canada said, “We took a standard IT process and applied it in a new way. We’ve transformed the way we support our tax professionals, and we’ve seen enthusiastic buy‑in from the business.