Khan Bank is Mongolia’s largest commercial bank, managing over 500 branches and 700 ATMs across the country. Khan Bank selected ServiceNow because they wanted to move from manual, paper and email‑based processes to a service management platform with world‑class ITIL standards. First, Khan Bank implemented Incident, Problem, and Change Management. Next on the plan is to enable employees to help themselves with a knowledge‑base and self‑service. Khan Bank is looking at complete organizational transformation by consolidating and automating other processes within the bank. They hope that the successes they have had with IT can be replicated across the company, leading the change towards streamlining and structuring service management for every department in the enterprise, including human resources and customer service.