Minter Ellison

Multiple departments at international corporate law‑firm, Minter Ellison, were independently looking for systems to manage their workload. IT, Finance, HR, Facilities, and the Word Processing groups realized that their unique needs could be met by the same ServiceNow platform. Minter introduced a system for initiating requests that routes, prioritizes, assigns, tracks, and reports for overall service improvement. No longer relying on email, calls, or in‑person visits, employees can directly make requests through a consumerized self‑service portal.