Pret A Manger

Pret A Manger, a natural fast food chain, spent a lot of time worrying about issues out of their control ‑ from touch‑up paint requests to malfunctioning cash registers. ServiceNow transformed their service delivery and revolutionized their customer care. Restaurant employees can submit issues and requests through a simple, tablet‑friendly interface. With full visibility into the timeline and resolution of tickets, the company can focus more on providing better service to their customers.