Red Hat

IT at Red Hat, the world's leading provider of open source solutions, was plagued with what it called a 'soul‑crushing' legacy system that was difficult to use, lacked flexibility, and was expensive to change. Today, they rely on ServiceNow to handle incidents and requests through automated workflows and standardized processes. They have also extended the power of ServiceNow to groups, including HR and global payroll, displacing email and manual processes and changing the way work is done.