Swiss Re

Swiss Re, the second largest reinsurer in the world, has 13,000 IT users across 21 countries and 2,400 IT staff who deal with approximately 150,000 service calls, 290,000 incidents, and 380,000 service requests each year. ServiceNow helped Swiss Re to replace multiple separate applications ‑ improving management and service delivery across the enterprise. Now, staff can better react to and prioritize high impact activities.