University of Bradford

The University of Bradford was bogged down with a rudimentary process for solving HR inquiries‑ Advisors and administrators carried out all the work regardless of the complexity of each task. By implementing ServiceNow, the technology university now has a new multi‑tiered service delivery model supported by automation and self‑service. An easy‑to‑use portal available 24/7 allows users to find information and request support. HR employees are now empowered to focus on value‑add activities and solving complex inquiries.