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Unauthorized software … painful compliance audits … long fulfillment times … limited visibility … unaccountability ... if these issues sound familiar, you are not alone. These are real challenges faced by many organizations - with serious consequences if not properly addressed. ServiceNow helps by providing greater control and visibility of your environment.

Change management is an important part of a well managed IT environment. Effective ITIL–based change management reduces service outages and results in a higher quality implementation of changes. Improve the efficiency, communication and collaboration of your change process with ServiceNow Change Management.

ServiceNow Discovery and Application Dependency Mapping is lightweight, powerful, and agentless. Designed to simplify CI identification and tracking, ServiceNow Discovery accurately populates the CMDB, automates service definition, and empowers ITIL-related processes.

When something goes wrong, the goal of incident management is to restore service to normal as quickly as possible while minimizing impact to the business and maintaining quality. On the other hand, problem management is all about identifying, documenting, and remediating root causes and known errors. It is practiced both reactively in response to an incident and proactively when looking for risks that could have an adverse impact on the business.

ITGRC from ServiceNow proactively measures and manages IT technology & process controls by aligning those controls with departmental and corporate policies/regulations to measure their state, evaluate risks, manage control procedures, manage audit controls, manage evidence/exceptions and assign corrective actions.

ServiceNow Project & Portfolio Management delivers versatility and scalability to manage all projects and resources across the enterprise by leveraging lists, forms, gauges, Gantt Charts, and dashboards. Designed to manage costs, schedule resources, and meet quality standards, ServiceNow gives you visibility from demand capture through execution.

Runbook Automation (RBA) includes the ability to define, build, orchestrate and manage processes and procedures that improve operational IT efficiency. In short, RBA can help you speed problem resolution, increase service availability, and improve IT efficiency.

Offer all your defined business and technical services and harness the power of employee self-service and automation through a flexible storefront of service offerings. Using configurable ServiceNow workflow, you can provide a friendly, personalized user experience to capture data, collect approvals, automate fulfillment, and leverage the benefits of operating in one platform to deliver value to the business.