Solutions | By Service | Discovery
We know the configuration management database (CMDB) is only as useful as the accuracy of the data and relationships it manages. ServiceNow Discovery, with application dependency mapping, is agentless and is designed specifically to populate and maintain an accurate ServiceNow CMDB. Built on the ServiceNow platform, Discovery takes the hassle (and the network impact) out of running this critical process. Just ask our customers.
CMDB accuracy for all IT management functions
ServiceNow Discovery detects networked configuration items (CIs) and application dependency mapping determines relationships to help automate service model definition. This information is then used throughout all ServiceNow applications to automate closed-loop change verification, perform unauthorized change detection and impact analysis, and enable hardware and software asset management.
Native and lightweight
The best IT thinkers understand that you need a lightweight discovery technology built on the same platform as the ITSM functionality it supports. Discovery is fully integrated with all ServiceNow applications to give you a good understanding of technology infrastructure and help you deliver excellent IT service.
Legacy discovery tools can only be run outside of business hours to avoid a negative impact on network traffic, which really impedes the usefulness of discovery. With ServiceNow, you can run Discovery whenever you need it, without impacting your network performance.