Knowledge management ensures important information flows freely to IT department and internal customers throughout the entire organization. Utilizing Knowledge Management properly helps identify common problems and issues to prevent future redundant incidents. The ServiceNow Knowledge Base application provides role-based tools to create, store and publish this important information, while providing tools for all users to find and view details on common inquries.
Date:Wednesday, February 4, 2015 Time: 8:00am - 9:00am PST | 11:00am - 12:00pm EST
In our upcoming webinar, ServiceNow experts Mike Malcangio and Kevin Mitts will discuss the benefits of ServiceNow Knowledge Management, including how to leverage it for ROI. You will learn about how ServiceNow uses Knowledge Management internally to promote self-service and reports on usage. The conversation will also include a road map for the future of Knowledge Management. Join us to learn more about:
How ServiceNow customers have customized their Knowledge Management applications
Best practices for how to use and configure Knowledge Management reporting
Processes for creating Knowledge Management workflows
Ask the Expert: Live Chat | Getting More out of Orchestration
Join Ben Yukichforthis session to learn how to get more out of Orchestration.
Have you ever wondered what makes ServiceNow Orchestration tick? Join Ben Yukich for an in-depth look at Orchestration in Servicenow. Ben will touch upon some use cases that may be familiar such as self-service password reset, and explore some more advanced cases like creating completely new activities.
Be sure to check back shortly for more details of this upcoming live session with Ben Yukich.
Date: February 5, 2015
Time: 10:00AM PDT / 1:00 EDT
Ask the Expert: Live Chat | Seeking Approval - How and when to use the Workflow Approval Activities
This session will be a first in a series on using approvals in workflow. Russ and Jesse will cover how these activities work, what some of the advanced configuration options do, and the recommended way to use them in your workflows. Topics to be covered include:
Manual Approval Activities
Russ Sarbora is a senior member of the Automation Services development team. He has been with the company three and a half years, focusing on the Orchestration and Workflow platforms.
Jesse Schulman has been with ServiceNow for five years and is a member of the Automation Services development team, focusing on Orchestration. Originally he worked internally to automate internal operational tasks such as cloning and provisioning of ServiceNow instances, as well as configuring discovery for ServiceNow’s global data centers. He has also worked with many customers to help them implement Orchestration within their enterprise, and he is responsible for the automated provisioning of lab instances for the annual Knowledge conference (~16k instances at K13 and ~24k instances at K14).
In this session, Pradeep Sharma will cover some of the basics of how Wizard works in ServiceNow and how you can leverage platform capabilities to support your processes. Some of the topics covered will include:
How to Publish the Wizard
Wizard Panes & Transitions
Pradeep comes with more than 3 years of experience in IT Services (primarily in Infrastructure Services). He has worked on multiple ServiceNow implementation projects for different customers catering to ITSM modules including incident, Problem, Change, Wizards, Service Catalog and custom applications customization.
Despite the economic downturn freezing or cutting budgets and yielding a slow recovery, businesses are regaining strength and global IT spending is expected to increase in the coming years. But even with an economic upturn on the horizon and more importance placed on IT, we arent out of the woods yet. The role of the CIO is more important than ever as financial turmoil continues to alter the world's economy, making it difficult to put your organization in a position to achieve success. The business goals have changed and CIOs are now tasked with trying to find emerging opportunities to drive value throughout the enterprise.
We're in a historic transition - one marked by challenges, but filled with possibility. Preparing for the upturn and making the right decisions in times of change can better position your enterprise to succeed. Accordingly, the theme of this year's summit is CIOs in Transition - The Shift from Cost-Saver to Value Provider.
The CIO Atlanta Summit is a unique opportunity for the citys greatest IT thinkers to collaborate on current industry challenges and trends. The event will include representatives from various industries, including health care, finance, insurance, government, telecom, utilities, education and more. Attending CIOs and IT executives engage in peer-on-peer networking, while discussing the issues currently affecting CIOs from a variety of industries.
As an IT leader in Atlanta, now is the time to produce real business value for your organization. We at CDM Media know that in order for you to take time out of the office, it must be time well spent. The CIO Atlanta Summit agenda offers a balanced schedule of focused educational sessions, one-on-one meetings and networking opportunities that will maximize your time and efforts, providing you with ideas and strategies truly capable of changing business practices.
8 Essential Characteristics of the Enterprise IT Cloud
“Cloud” is a convoluted term, especially as it relates to enterprise IT. Most cloud-based services were not built to withstand the rigors of IT. They are used to process a relatively low transaction volume and support department-level, less critical workloads, like sales force automation.
IT is not a typical department. It is an enterprise-shared service that is critical to the minute-to-minute functioning of the entire organization. And as IT increases reliance on the cloud to deliver IT services, enterprise IT requirements for the cloud change dramatically.
Join Arne Josefsberg, ServiceNow Chief Technology Officer, as he defines eight essential characteristics of the enterprise IT cloud. In this informative webinar you will learn:
Why IT requirements for the cloud are unique
The difference between a departmental cloud and an enterprise-grade cloud
What it means to be built for enterprise IT
Why global IT organizations trust the enterprise IT cloud as their platform for managing and delivering IT services
A Refreshing Approach to Project Portfolio Management
Effective management of IT projects, project portfolios, resources and accurate forecasting of resource needs are constant challenges amongst any organization. ServiceNow Project Portfolio Management (PPM) combined with ServiceNow Resource Management delivers a versatile, scalable approach to managing costs and resources to meet quality standards.
Join Informa PMO Director Damon Bell and ServiceNow Product Manager Ryan Manning to discuss:
How to improve visibility into projects with personalized dashboards for executives, Gantt charts, automated notifications and milestone tracking, and on-demand and scheduled reports
Keeping project teams informed with comprehensive oversight of project resource requests, allocations and availabilities, enabling better resource analysis and forecasting
Helping the business better understand the entire IT project portfolio for more informed investment decision making
Gaining insight into both operational and strategic project work in one single system of record
Be a BAADaaS - Deploy "Business Automation and Application Development as a Service"
Every size and type of business relies upon at least one critical custom application for competitive success. Unfortunately, many of these apps are currently based on out-of-date, inflexible technologies that have inefficient and outmoded processes. Fortunately, a growing numbers of ServiceNow customer Creators are leveraging the power and flexibility of the ServiceNow Service Automation Platform to improve and automate business processes to create and deploy modern, efficient and easy-to-use custom applications.
Attend this webinar and hear Creators from Lennox and University of San Francisco reveal how ServiceNow can help your enterprise to succeed with consistent, consolidated, cloud-based business automation and application development as a service (BAADaaS)!
In this webinar you will:
Be inspired by ServiceNow customer Creators and learn how to successfully automate and improve your business processes
Learn about the ease of creating custom applications with ServiceNow
Hear from ServiceNow experts on how to implement business automation and application development as a service
Building a Business Case for Service Management & Automation
As an IT infrastructure and operations (I&O) leader you understand the business and IT impact of service management and automation (SMA). SMA done right will improve staff productivity, increase the quality of services, reduce operational costs, and improve the overall IT organization’s reputation with the business. That is why building the business case to secure funding and executive support for SMA is critical.
In this webinar, guest speaker Senior Analyst Stephen Mann of Forrester Research Inc. shares research, real world stories and tips to help you articulate a business case to secure and sustain funding for your SMA initiatives. During the webinar you will learn how to:
Join Jim Claussen for this session on managing the asset life-cycle.
Properly managing the end to end life-cycle of your asset can make the difference between cutting costs or wasting valuable IT dollars. In ServiceNow, the life-cycle includes tracking the asset in Asset Management, but it also means expanding the asset life-cycle to include other processes such as Request, Configuration, Procurement, and Contract.
This session covers an overview of the basic capabilities that come with ServiceNow as well as some important considerations on how to set it all up. Describe some of life-cycle steps you want to manage below, and Jim will select some to discuss. In the absence of other suggestions, Jim will cover:
Asset Life Cycle – End to end life-cycle flow in ServiceNow
Non-IT assets – Guidance on how to extend Asset management for non-IT assets
Helpful Tips – Review of some helpful tips such as setting up default data and setting up the product catalog
Date: Wednesday, January 28, 2015
Time: 10AM PDT / 1 PM EDT
Ask the Expert: Live Chat | Secrets of Certifications and Tips for Training
Ask the Expert: Live Chat | Secrets of Certifications and Tips for Training
Join Sean McCleanin this session to learn the real scoop on how to get (or avoid) them and how to make the most of them for your collaborations and career.
Feel like you need SNAdmin, Implementation Certification, PMP, (or other certifications) but don't know where to start? Unsure about how a certification even matters? Have New Years resolution to take classes?
In this session, Sean will discuss Certifications, and Trainings and how to use them. Perhaps even more importantly, he will talk about the tools and resources that you could and should be using to not only get certified, but to go beyond certification to Value - Whether it's ITIL, SNAdmin, PMP, or ScrumMaster, or the next and newest certification - it's less about the cert or the class, and much more about how you get and use it. He'll address how to prepare, study, learn and most importantly, how to leverage that certification, stamp, or badge to get more out if it.
Sean is an ITIL V2 and V3 expert, and he's had the opportunity to contribute to many different certification boards, ranging from Exin (ITIL) to Chauncy Group (responsible for tests like SAT and CTT) and many others. He's been engaged in training and learning communities around the world and just about every medium he can find addressing and learning about certification, training and education, and new technologies for almost 20 years, but most importantly - he has a passion for it.