Without an accurate understanding of the service mapping, IT cannot determine which business services are affected by component-specific changes, failures or performance issues. ServiceWatch inspects services in your operation and discovers their relationships to infrastucture components and their dependencies. This means service maps are automatically maintained and updated and therefore always accurate – no manual processes. Join Ariel Gordon (VP Product Management) and James Neal (Solution Consultant) for a live and interactive update on Business Service Mapping with ServiceNow ServiceWatch.
Event date: 7 July 2015
Event time: 09.00 am BST / 10.00 am CET
Service Mapping - Switch from Managing Servers to Managing Services
Are you faced with the challenge of ensuring that internal and customer-facing business services are working well? We understand that your business consumes services, not IT components. IT operations teams are intimately familiar with the health of the various IT components deployed in the data center, but have little visibility into how those individual components relate to a specific business service.
Join our upcoming webinar where we will discuss the problematic gap between business users, who consume services, and IT professionals, who typically manage the combination of hardware, software and networking components, which provide those services. We will reveal a solution to resolve the disparity via accurate mapping of service relationships from the application down to the database, server and network domains.
IT experts Kevin Murray and Aleck Lin will discuss ways to optimize your approach to discovering and mapping your critical business services.
During this webinar, you will learn about:
The role of service maps and monitoring solutions in business service health
Common pitfalls in service mapping and best practices for a successful project
Building effective service maps that complement and extend your CMDB
ServiceNow Visual Task Boards Make Work Easy to Manage
Are you and your internal business groups faced with the challenge of tracking and prioritizing high volumes of work across your enterprise? Working with lists of tasks or activities is cumbersome and difficult to manage. It’s also challenging to comprehend large volumes of work that need to get done and the process that work must follow to drive quick completion.
Join ServiceNow Product Manager, Jason Aloia, to learn how ServiceNow’s Visual Task Boards can streamline views of work, process and status, reduce time for problem resolution, improve team and customer communications, and help make informed executive investment decisions quickly.
During this webinar, you will gain insights about:
Streamlining views of work process and status to eliminate bottlenecks and improve employee performance
How to help your internal teams to operate optimally – and lowering the average time to solve problems across the enterprise
Case studies of ServiceNow customers who have drastically improved employee and work efficiencies and communications
ServiceNow Express: Help Users Help Themselves with IT Self-Service
Who says submitting a request or reporting an issue has to take forever? Done right, an IT self-service portal enables users to request IT services, log issues, search a knowledge base and track progress in seconds without picking up the phone or sending a single email. Turn service requests into a one-stop shopping experience before they become “fires” for your mid-market organization.
ServiceNow is a sponsor at this years CIO 100 Symposium & Awards, CIO magazine’s most powerful gathering of CIOs and senior IT and business executives. Leadership, innovation and business strategy top the agenda as latest opportunities and challenges in a fast-changing world are examined. The CIO 100 Symposium & Awards is an Executive-level symposium that focuses on how to develop, implement and capitalize on innovation, through keynotes, sessions, roundtables and briefings facilitated by IT and business experts and the CIO 100 honorees.
Despite the economic downturn freezing or cutting budgets and yielding a slow recovery, businesses are regaining strength and global IT spending is expected to increase in the coming years. But even with an economic upturn on the horizon and more importance placed on IT, we arent out of the woods yet. The role of the CIO is more important than ever as financial turmoil continues to alter the world's economy, making it difficult to put your organization in a position to achieve success. The business goals have changed and CIOs are now tasked with trying to find emerging opportunities to drive value throughout the enterprise.
We're in a historic transition - one marked by challenges, but filled with possibility. Preparing for the upturn and making the right decisions in times of change can better position your enterprise to succeed. Accordingly, the theme of this year's summit is CIOs in Transition - The Shift from Cost-Saver to Value Provider.
The CIO Atlanta Summit is a unique opportunity for the citys greatest IT thinkers to collaborate on current industry challenges and trends. The event will include representatives from various industries, including health care, finance, insurance, government, telecom, utilities, education and more. Attending CIOs and IT executives engage in peer-on-peer networking, while discussing the issues currently affecting CIOs from a variety of industries.
As an IT leader in Atlanta, now is the time to produce real business value for your organization. We at CDM Media know that in order for you to take time out of the office, it must be time well spent. The CIO Atlanta Summit agenda offers a balanced schedule of focused educational sessions, one-on-one meetings and networking opportunities that will maximize your time and efforts, providing you with ideas and strategies truly capable of changing business practices.
Come see ServiceNow in booth 125 at ILTACON, the educational conference that draws on the personal and collective strengths of professionals working in technology within law firms and legal departments.
ServiceNow is sponsoring the Gartner CIO & IT Executive Summit, where CIOs and IT Executives gather to network with peers to share insights on real-world strategies, implementations and best practices.
ServiceNow is sponsoring Gartner Symposium/ITxpo 2015. According to Gartner, this event has some of the hottest topics in IT and business, industry defining mastermind keynotes, hundreds of solution providers, and gives attendees the opportunity to network with more than 6,000 peers.
Join Russ Sarbora in this session where he will cover how workflows and workflow activities respond to events. We’ll discuss the event lifecycle for an activity, wait states in a workflow and how events wake the flow, and how to register for and fire custom events.
Russ Sarbora is a Senior Developer on the Automation Services/Workflow team. He has been with the company for 3+ years, focusing on the Orchestration and Workflow platforms.
WATCH LIVE: Wednesday, June 24, 2015 | 10:00 AM (PDT) | 1:00PM (EDT)
ServiceNow is a Sponsor at this year’s Gartner PPM & IT Governance Summit In Grapevine, TX. Gartner PPM & IT Governance Summit 2015 is the premier gathering of program and portfolio management leaders, where analysts present the latest best practices to help attendees deliver IT projects that support business objectives.