HR Tech Europe is Europe's most important event on how software, technology systems and collaborative tools are bringing about surmountable change in the way people and organizations work. Delegates have the opportunity to learn from the world's most exciting leaders and disrupters on topics covering HR, technology, talent & recruitment, social enterprise, learning, mobile, trends, strategy and big data opportunities.
Speaker:Bernhard Schueber, Head of Global Service Now Competency Center, Deutsche Post DHL, IT Services
Title:HR Case Management – a global, shared ‘multi-tenant’ case management solution developed on ServiceNowBernhard Schueber will discuss how Deutsche Post DHL has utilized ServiceNow as the standard functionality behind one global HR Shared Services solution that enables different Service Centers to work independently without interfering with each other's work. Covered will be an overview of the setup; how the platform is individually configurable without changing the core of the application, and experiences made along the way of developing the solution. The outcome allows DHL to quickly onboard new service centers to the solution based on a standard procedure all working on a globally standardized solution.
Speaker:Deepak Rammohan Bharadwaj, General Manager, HR Business Unit at ServiceNow
Chris Fowler, Senior Solutions Consultant at ServiceNow
Title:Transform HR Service Delivery and Elevate your Employee Experience with ServiceNowA best in class employee experience is critical to the long term success of every organization. Learn how ServiceNow for HR can help drive HR service delivery transformation to elevate your employee experience at all stages of the employment lifecycle from new hire to separation, by streamlining interactions, boosting productivity and continually improving the quality of service. Gain insight into how we have helped several HR teams undertake this transformational journey from an organization based on managed service to one focused on self service and automation through comprehensive solutions for case and knowledge management, employee portals and new hire onboarding.