Are you (or someone you know) a hero disguised as an IT pro? Did you rescue your business from inefficiency or a bleeding budget? Did you conquer chaos and confusion using ServiceNow? You could be the next ServiceNow IT Hero. Tell us your story and let us give you the accolades you deserve.
ServiceNow recognizes IT heroes. So nominate yourself or another IT pro. Heroes receive a complimentary pass to Knowledge, the ServiceNow annual user conference, and the opportunity to spend a day at headquarters meeting with Fred Luddy, ServiceNow founder and chief product officer, and members of our development team.IE BUMPER
Lead by Kim Liston, Omnicare Information Systems
Gamification can also be used to motivate employees. Pharmaceutical company Omnicare, which uses IT management cloud service ServiceNow, introduced gamification to improve its IT Service Desk operating model. 'We had stories of twenty-minute hold times, and our abandonment rate was in the twenty-five to thirty percent mark,' says Kim Liston, senior director of service delivery.
EDP Group service management team lead
EDP Group's previous IT service software was unable to provide the level of support across the multiple departments within the company. ServiceNow created an avenue for handling these service requests through a self-service portal, which allowed the company to change tools and support each individual IT process.
Loyola Marymount University, manager of client services
LMU's IT organization accumulated various legacy software systems that proved difficult to maintain. LMU IT established several goals to direct their search to replace their legacy ITSM systems. Soon after the initial ServiceNow implementation, Adam discovered ServiceNow Live for social IT. ServiceNow Live proved to be a valuable real-time collaboration platform.
Symcor senior IT service process manager
Using ServiceNow, Aleks has reduced Symcor's service delivery and support costs, more closely aligned technology processes to business goals, and increased end-user productivity and satisfaction.
Wellcome Trust, head of IT
Our work has already delivered measurable cost-savings in excess of 600,000 pounds Sterling. We have designed better processes based on ITIL v3, then automated these using cloud services from ServiceNow... these savings allow our organization to dedicate more funds towards its research programs.
Sephora, senior manager, IT service management
Javier went above and beyond to help several non-IT Sephora business units streamline and automate their processes. His efforts helped Sephora realize more efficient business operations, critical to success in the retail industry. Now the business turns to Sephora IT to save resources and run a more efficient business.