Solutions | By Service | Integrations

In the world of IT 3.0, no effective service management program exists in isolation. By nature, service management is deeply connected with the rest of the business and the IT infrastructure. Information about availability, performance, and configuration feeds in, while relevant notifications feed out.

We expect all ServiceNow customers to have integration requirements. Today, ServiceNow provides hundreds of integrations to third-party applications and data sources as part of the service, at no extra charge. If the integration you need doesn't already exist, we will work with you to create it.

The most common integrations are with incident, problem, change, user administration, single sign-on, and the configuration management database (CMDB). These integrations keep your service management processes in sync with other processes and tools in your environment.

Integration technologies

ServiceNow integrates with other applications and data sources using a variety of techniques, including web services, JDBC, LDAP, Excel, CSV, and email, as well as any industry standard technologies that use SOAP or WSDL. Even API and command-line integrations are possible. Integrations that are not typically available with SaaS products are included with ServiceNow.