Modernize Your Service Desk

Free your organization from hard to maintain and inflexible legacy systems so you can improve your IT service delivery. Consolidate fragmented tools to reduce costs, automate processes, and provide employees an engaging, intuitive, consumer‑like experience.

ServiceNow Consolidate Tools

Consolidate Fragmented Tools

Best methods and benefits of migrating from legacy systems to a single, cloud-based ITSM solution.

  • SlideShare 5 Ways to Eliminate Help Desk Fire Drills
  • eBook ITSM Blueprint: Consolidate - Get Control of Your Service Desk
  • eBook Make Your Life Easier with ITIL
  • Analyst Report Gartner Unveils 2016 ITSSM Magic Quadrant
ServiceNow Automate Your Services

Accelerate Your
Services

Define ITIL-based processes to drive new efficiencies, speed, and agility into your service delivery.

  • eBook ITSM Blueprint: Define your services for fast and accurate service delivery
  • eBook ITSM Blueprint: Accelerate Service Delivery with Automation
  • White Paper Who’s Afraid of Legacy Consolidation?
  • EMA Report Crossing the Legacy ITSM Chasm: A Risk/Benefits Assessment
ServiceNow Consumerize Experience

Consumerize the User Experience

Deliver engaging, consumer-like applications and services to boost productivity in the office or on the go.

  • eBook ITSM Blueprint: Consumerize the user experience
  • eBook How to Create a Consumer Service Experience at Work
  • White Paper Wow Your Workforce: 5 key initiatives for a service desk that’s built to impress
  • Customer Profile Swiss Re: Transforming service delivery across the enterprise

Explore Further with these Resources

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VIDEO CASE STUDY

Thermo Fisher Scientific reaps benefits modernizing their Legacy ITSM

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INFOGRAPHIC

Leave Manual Processes Behind

Experience Automation

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INFOGRAPHIC

Experience the Transformation from NO to NOW

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EBOOK

Is Your Help Desk in Trouble? A blueprint for building a help desk you can be proud of

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WEBINAR

Forrester Getting It Done!

How IT can accelerate employee productivity across the business

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VIDEO CASE STUDY

Qantas

Consolidation and automation change the game for Qantas

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WHITE PAPER

Legacy ITSM leaves businesses in the lurch

Top Challenges and Risks Associated with Legacy ITSM Systems

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EBOOK

Go Live Fast with ServiceNow ITSM

This eBook, "Go Live Fast with ServiceNow ITSM," demonstrates how to achieve remarkable speed and agility

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EBOOK

A Practical Approach to ITIL Adoption

Get your ITIL project off to a great start

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EBOOK

Investing in ITIL-Aligned ITSM Technology

Learn how ITSM technologies can help support your ITIL adoption

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WHITE PAPER

Consolidation: The foundation for IT and business transformation

A Single System of Record is the Secret Sauce

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WEBINAR

Customer Showcase: Qualcomm

David Lindgren and Anton Lap of Qualcomm join Kevin Murray of ServiceNow in a customer spotlight webinar.

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CASE STUDY

Ashley Furniture

Ashley Furniture changes the way IT work gets done across the enterprise.

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WEBINAR

The Whole Service Management Truth and Nothing but the Truth

The joys of implementing a single system of record.

Try the ServiceNow Demo Today

See for yourself how ServiceNow can transform your ITSM