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Case studies | CERN

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Service Desk

	Change
	CMDB
	Incident and Problem
	Service Level
	Service Portfolio
	Service Catalog and Request
	Social IT : Chat and Live

IT Operations Team

	Asset
	Change
	CMDB
	Discovery
	Project and Portfolio
	Release and SDLC
	Runbook Automation

CIO

	Governance
	IT Cost
	Project and Portfolio
	Service Portfolio

IT Finance

	Asset
	Discovery
	IT Cost

Application Dev Team

	Platform as a Service
	Content Management System
	Project and Portfolio
	Release and SDLC

Business Users

	Content Management System
	Service Catalog and Request

Industry

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	High Tech
	Higher Education
	Public Sector