The rise of the Internet changed many things. How we shop, how we find and consume news, music and movies, even how we connect with friends and family. One of the biggest changes is how the Internet empowered people to, on their own, handle a large number of tasks and solve problems that, pre‑Internet, would have required working with a third‑party expert or helper.
However, there’s one area that has lagged behind in the self‑service trend, namely, IT service and support. By implementing self‑service capabilities, leading IT departments reduce demands on staff and cut the cost of providing IT support.
Read more to find out how your team can join the ranks of leading IT organizations by providing a modern self‑service experience your end‑users will love.