Learn why now is the time to rethink your CRM.
This Gartner report, Rethinking CRM Customer Service Fundamentals for a New Age , explores principles critical to delivering proactive service beyond CRM. Read the report for information on how to:
Download your personal copy of the Gartner Research report.
Source: Gartner, Rethinking CRM Customer Service Fundamentals for a New Age, Michael Maoz, 8 March, 2016
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