It's Time To Consumerize Service Delivery

A self‑service experience helps IT and business users do more, and do it better, at a lower cost

This eBook, “Consumerize the User Experience,” distills insights from the ServiceNow user community that can help you rapidly deploy an improved self‑service experience while maximizing your short‑, medium‑, and long‑term benefits.

Learn best practices to:

  • Create a self‑service portal where users can report issues, make requests, ask questions, and check request status
  • Define the service catalog to accurately reflect details of supported services, such as: scope, cost, service level agreements (SLAs), dependencies, and more
  • Automate knowledge sharing for better service and less hunting for information

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