When IT services are out of control, your workday is all about putting out fires. You track down metrics, talk to angry business users, and scramble to explain it all to management. Even worse, you may not have enough information to know exactly what’s going on.
Accurate and reliable reporting on key performance indicators like service levels and work trends can help you (and your boss) improve service delivery and prevent the fires from happening again.
Ready to learn 5 ways to prevent IT service fires and identify hidden sources of smoke? Download the IT Service Inferno e‑guide today.