How business resource managers can help lead digital transformation
IT has traditionally provided back‑office support that reactively responds to business needs. As the digital evolution continues, however, IT must evolve from a service‑only entity into a strategic partner trusted to support and drive business priorities.
To transition into this new role, IT must become more than an ad hoc support entity and transform into a strategic partner whose know‑how, insights, and capabilities help inform and guide business strategy and decisions.
Driving this strategic convergence with the business requires a representative who can effectively communicate IT’s value to the rest of the organization. This advocate is the business resource manager (BRM).
Download this white paper to find out how ServiceNow can help IT and BRMs drive strategic convergence.