Applying the Principles of Major Incident Management to IT

A first responder is among the first people to assist at the scene of an emergency, such as an accident or natural disaster. Being prepared is the core principle of the brave men and women who serve our community as first responders. Decisions they make have life and death consequences and they are expected to be well trained based on robust, pre‑defined support models and tools.

Your IT services play a critical role in your business.  Are you applying the same level of rigor and structure to managing your IT system outages?  What lessons can you apply from first responders?

Join Troy DuMoulin, VP of Research & Development at Pink Elephant, as he explains how IT Management best practices can leverage and integrate the key principles and practices of the first responder service organizations.

The session will cover the need for:

  • Cross‑departmental coordination and communication
  • Establishment of a Major Incident Command Center
  • Management escalation
  • Ongoing business coordination
  • Mobilization for additional resources

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