Avoid Downtime by Adopting a Proactive Approach to Problem Management

Did you know that the average enterprise suffers more than 61 hours of downtime each year[1] —and the first 54% of that time is wasted just trying to determine who should fix it?

Many organizations lack the necessary knowledge, process maturity, and the analytical skills required to effectively track and trend recurring incidents to identify what needs to be done to take permanent corrective action.

Join Troy DuMoulin, VP Research & Development at Pink Elephant, to hear:

  • Why and when to do a root cause analysis (RCA)
  • The critical success factors and barriers to effective RCA
  • Popular RCA techniques and tips

 

 

[1] Enterprise Management Associates Research Report: Data Center Automation: Delivering Fast, Efficient, and Reliable IT Services (10/30/07)


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