It's your single system of record – but how do you ensure that your Configuration Management Database (CMDB) is trustworthy? First, only capture configuration data that is necessary to manage your business. Second, regularly certify the accuracy of this data.
Certifying the accuracy of a CMDB with inconsistent, manual methods is unreliable. But ServiceNow’s built‑in data certification gives you the ability to automate the process. This is not only essential for regulatory or procedural compliance, it is crucial for anyone who wants to run their business with reliable information.