The Consumerization of IT has been with us for many years. But for many enterprise IT organizations it has translated to just one thing – bring your own device (BYOD) However, the challenge of Consumerization is now larger than IT and BYOD, employees are enjoying a better service experience in their personal lives ‑ one that includes ease‑of‑use, self‑service, anytime and anyplace access, social or collaborative capabilities, and customer‑centric support.
Thus the real challenge for enterprise IT organizations is not the Consumerization of IT, it’s the Consumerization of Service. Beyond IT, other corporate service providers, such as HR and facilities, are also subject to the same consumer‑experience driven pressures.
Watch this ServiceNow Consumerization webinar to learn: