Creating a service-aware, process-driven CMDB

A configuration management database (CMDB) provides a valuable connection between incidents, problems and changes, and insight into financial resources, service availability and capacity.

Unfortunately, CMDB projects often fail to deliver that promised business value – because of aborted starts, lengthy implementations and ongoing maintenance challenges. Join Chris Pope, ServiceNow strategist, to hear the key fundamentals of creating a process‑driven CMDB.

Watch this On Demand webinar to hear about the following:

  • How do you start: designing and launching a process‑driven CMDB
  • Building and maintaining a single system of record – one that ensures information accuracy, reduces duplication and accelerates process execution
  • Utilizing a CMDB to gain actionable insights to make better decisions

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