Driving Better Business Outcomes with ITSM Webinar

Are your legacy ITSM systems limiting IT efficiency? Are they failing to support your business concerns and goals? Without a modern ITSM system, cohesive processes, automation, governance, and service insights will remain unreachable goals for today’s IT groups.

Be proactive, get in the driver’s seat and turn IT into a transformative power for your business. Join George Bentel, Director of Service Management at Thermo Fisher Scientific to learn more about their approach to IT modernization, service desk consolidation and the introduction of simplified, global standards for ITSM:

  • The business drivers behind the push to modernize ITSM
  • The challenges associated with their legacy tool
  • The process they followed to transform ITSM
  • The business benefits associated with their new environment

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