The “Age of the Customer” and mobile‑everything is upon us. Success equals responsiveness, and businesses are under pressure to get it done faster, better, and for less. Fortunately, IT can help.
In this timely webinar, “Getting It Done: How IT Can Accelerate Employee Productivity Across the Business,”Forrester Research VP Eveline Oehrlich explains how IT can unlock productivity throughout your organization. She introduces a modern, outside‑in approach to IT Service Management that goes beyond ITIL processes to:
You’ll also learn about the hungry MOOSE, how to stop it from eating so much, and what IT can learn from Uber and OpenTable.
This webinar is available right now, on demand.