How Ohio State Got A’s on Service Catalog Delivery

Your IT Service Catalog is the starting point for delivering packaged and well‑defined services across your organization. When coupled with consumer‑like self‑service, users are able to access information and make requests with a few clicks.

Join Emily Smith and Geoff Shoupp, Systems Engineers at Ohio State University, to hear how they radically changed how their employees perceive and engage with IT. Get their cheat sheet for service catalog delivery, so you can streamline your service delivery processes and create efficient workflows for requests.

Watch this On Demand webinar to learn how Ohio State University:

  • Implemented a menu‑based approach for users and defined a critical set of services to include in their service catalog
  • Built an easy‑to‑use interface for IT and non‑IT users – with sophisticated workflows ‑ and enabled end‑to‑end fulfillment of requested services
  • Leveraged ITSM best practices to extend the catalog offerings beyond IT 

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