Every department in the enterprise is a service provider. Yet, very few have matured the service model to the level of enterprise IT. While service relationships are well defined and automated within enterprise IT, they are often inefficient, unstructured, or non‑existent in other enterprise service domains. Savvy IT leaders view this as an opportunity to leverage IT service expertise and enable the business in new, highly‑impactful ways.
Join Sr. Director of Service Delivery Kim Liston from Omnicare and GS Service Manager Reinoud Martens from CERN as they describe how they have evolved the IT service model to automate and manage service relationships not only in IT, but also throughout the enterprise. With the help of IT, enterprise shared services and service relationship‑based processes are now more efficient than ever.
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