Managing an IT service desk gets more challenging every day. New devices and apps, mobility, distributed networks, and an increasingly IT‑savvy user‑base all add to the pressure on your processes and budgets. Existing service desk solutions lack flexibility and can’t provide visibility into the root cause of incidents. You may even find yourself manually tracking requests through post‑it notes, email and spreadsheets.
Thankfully, there’s a better way. ServiceNow Express is an online, automated self‑service solution that dramatically improves resolution time, customer satisfaction, and the productivity of your employees.
In this On Demand webinar, you will learn how to: