Modern HR Case Management

How IT Can Step Up to Better Support HR Service Delivery

HR, like the enterprise IT organization, is a shared service provider. But while service relationships are well defined and automated within the IT organization, service relationships in HR are often inefficient or even completely unstructured.  Additionally, traditional HR management systems, while facilitating many data‑driven HR activities, typically do not enable and manage these service‑based people interactions, or are too complex to set up and maintain to be truly effective in a dynamic HR environment. 

This whitepaper discusses how IT can help transform HR service provisioning and management capabilities by extending IT service models into HR, so HR can efficiently meet employee expectations of HR support and customer service.

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