How Better Resource Management Enables Better IT Execution
IT leaders and their teams carry out critical operational tasks such as incident, problem, and change management daily. They also respond constantly to demands for planned projects, such as development of new applications. In order to be successful, they must be able to assess and allocate the resources necessary to complete these tasks on time and within budget. However, numerous challenges, many of which stem from limitations of current tools and processes, make success elusive.
This whitepaper discusses how it is possible to improve the success rate of IT by expanding the information gathered about resource capacities, availabilities, and utilizations.